Documentation Center

Getting Support

The online resources provide you with support while using Online Marketing Explorer. If the online help resources do not provide a solution to your problem, submit a ticket on the SDL Support Portal or email Customer Support.

About this task

To contact Technical Support, connect to the Customer Support Web Portal (http://www.sdl.com/support/), and then click LOG A TICKET link in the "Current support system" column for your SDL product.

You will need an account to log a ticket. If you do not have an account, contact the designated representative at your site, as identified in your service agreement.

The online resources provide you with support while using SDL. If the online help resources do not provide a solution to your problem, submit a ticket on the SDL Support Portal or email SDL Customer Support:
SDL Support Portal

The primary and quickest point of contact to get support is to submit a service support ticket on the SDL Support Portal.

E-mail

For non-urgent issues, contact SDL Customer Support using one of the following e-mail addresses for your region:

RegionE-mail address
Europe, Middle East, Africasupport.emea@sdl.com
United Statessupport.us@sdl.com
Asia Pacificsupport.apac@sdl.com

Procedure

  1. Log on to the SDL Support Portal.
  2. Enter your e-mail address.
  3. SDL customers should already have a Support account:
    • If you have used the portal before: select I am a returning customer, enter your password and click Log in.
    • If you have not used the portal before: select I am a new customer and click Log in. Before you can enter a ticket, register your contact details and password with your support account.
    If you do not have an account, contact SDL Customer Support using one of the e-mail addresses listed below.
  4. Submit a service support ticket.
    You receive confirmation of your ticket submission. The ticket is then assigned to a support engineer who will contact you.