Getting Support
The online resources provide you with support while using Online Marketing Explorer. If the online help resources do not provide a solution to your problem, submit a ticket on the SDL Support Portal or email Customer Support.
About this task
To contact Technical Support, connect to the Customer Support Web Portal (http://www.sdl.com/support/), and then click LOG A TICKET link in the "Current support system" column for your SDL product.
You will need an account to log a ticket. If you do not have an account, contact the designated representative at your site, as identified in your service agreement.
- SDL Support Portal
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The primary and quickest point of contact to get support is to submit a service support ticket on the SDL Support Portal.
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For non-urgent issues, contact SDL Customer Support using one of the following e-mail addresses for your region:
Region E-mail address Europe, Middle East, Africa support.emea@sdl.comUnited States support.us@sdl.comAsia Pacific support.apac@sdl.com