Documentation Center

Audience Manager prerequisites

This topic lists the required and supported software for the Audience Manager feature.

Content Manager side prerequisites
Audience Manager is fully integrated into the Content Manager and is installed as a part of the Content Manager installation, therefore Content Manager server prerequisites apply.
Database prerequisites on Content Manager side - database server
Audience Manager requires a database to store Contacts. The Contacts database supports the same database servers as the Content Manager database. The Contacts database also supports the same database Cloud hosting services as the Content Manager database.
Database prerequisites on Content Manager side - database client
If your DBMS is Oracle, you require Oracle client software (ODAC) version 18.3. Specifically, you need the 64-bit edition of the following ODAC software components:
  • Oracle Data Provider for .NET (ODP.NET)
  • Oracle Services for Microsoft Transaction Server (ORAMTS)
For maintenance, configuration and debugging purposes, SDL recommends that you also install the following Oracle client software:
  • SQL*Plus
  • Oracle Net
Download the Oracle client software from this location: https://www.oracle.com/technetwork/topics/dotnet/downloads/odacdeploy-4242173.html. The installation topics provide more details on how to install Oracle clients.
Required third-party software
If you want to be able to send e-mails related to subscription, Audience Manager requires an SMTP server to send out those e-mails. For information on how to install such a server, refer to the documentation of the software in question.
Content Delivery side prerequisites

You install Contact Subscription on the Presentation Server where your public-facing SDL Tridion Sites-driven website is running, and you install Contact Synchronization on your Content Delivery Server (or on a separate dedicated machine). These components require specific Content Delivery Server Roles installed and configured on these machines (described in the installation documentation).

As for the prerequisites for these machines, Content Delivery prerequisites apply.

Database prerequisites on Content Delivery side

Audience Manager requires a database on the presentation side to store subscriptions and changes to subscriptions. This Subscription database supports the same database servers and database Cloud hosting services as the Content Data Store. The database may run on any operating system that supports the specific DBMS you choose to use. Refer to your database vendor documentation to learn which operating systems are supported.