Configuring a Synchronization Target for Mail Tracking
A Synchronization Target synchronizes data between Content Manager and a Presentation Server. In Outbound E-mail, it synchronizes email tracking data to gather statistics about the status of Mailings. Specify the Synchronization Target used to keep Contacts and Mailings in that Publication in sync in the Audience Management tab.
Before you begin
About this task
A Synchronization Target specifies a URL to a Synchronization Server where the tracking/sync is installed. In a Publication, you need to specify the Synchronization Target that is used to keep Mailings in that Publication in sync.
Synchronization is performed by the Collect Tracking Data service. The Collect tracking data service loops over the active Synchronization Targets that have a URL for Tracking Synchronization Server defined and retrieves all tracking data from the Synchronization Target, including data for Contacts not synchronized to the server.
You can implement Contact Subscription and Tracking on multiple websites. To avoid synchronization errors, you must only create a single Synchronization Target for each Tracking database and Subscription database used on the Presentation Server. When websites share databases, you assign the same Synchronization Target to the concerned Publications.
Procedure
- Open the Content Manager Explorer.
- In the System Administration view, navigate to the node.
- Select Synchronization Targets in the Shortcuts area and do one of the following:
- Right-click Synchronization Targets and select .
- On the Administration tab, select New Synchronization Target.
- In the General tab:
- Name—enter a logical name
- Description—enter a description
- Active—deselect to deactivate the Synchronization Target, for example if a server is offline
- In the Mail Tracking Synchronization Server section, enter details for Outbound E-mail:
- URL— the fully qualified URL of the standalone Audience Interaction Synchronization Service that synchronizes Contacts and Segments between Outbound E-mail and the Presentation Server:
computer name:your chosen port/tracking/sync. For example:http://localhost:8092/tracking/sync. - Authentication—the method of authentication (we strongly advise implementing some method for authentication):
- Oauth- the default authentication setting. Oauth is an authentication protocol that allows applications to interact without revealing your password. You configure Oauth on the web application that hosts the URL. Specify the Oauth client id and secret on the Content Delivery Environment in Topology Manager. Once it is configured, you don't need to specify anything on this screen.
- None- select this option if you don't want to use any authentication, for example, if you have other safeguards in place
- Provide credentials- you can enter credentials for Domain, Username and Password:
- Domain—the user domain name
- Username—the name of a user who can connect to the
URL - Password—the password used by the
Username
- URL— the fully qualified URL of the standalone Audience Interaction Synchronization Service that synchronizes Contacts and Segments between Outbound E-mail and the Presentation Server:
- Click Save and Close.
- Configure a Publication to use the Synchronization Target:
- Select a Publication and choose Properties from the context menu.
- Select the Audience Management tab.
- In the Synchronization Target field, select the Synchronization Target.
- Click Save and Close to save and close the Publication.