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Configuring confirmation e-mail defaults

In the <PresentationSide> section of the configuration file OutboundEmail.xml, configure the <Defaults> sections to specify the default properties of the e-mails sent to subscribers when they confirm, subscribe, change their profile, or unsubscribe.

About this task

You can have one default that applies to all confirmation e-mails, or you can specify multiple defaults with different IDs, and reference those IDs for specific pages. The defaults are used if no <ConfirmationEmail> elements are defined.

Also, the defaults are used for any properties that are not specified in the <ConfirmationEmails> element.

Procedure

  1. Open OutboundEmail.xml, located by default in %TRIDION_HOME%\config\, for editing.
  2. Locate the <Defaults> section, for example:
    <PresentationSide>
      <ConfirmationEmails>
        <Defaults>
          <Default id="SubscriptionDefaults">
            <SenderName>Example Company</SenderName>
            <SenderAddress>subscription@example.org</SenderAddress>
            <ReplyAddress>replies@example.org</ReplyAddress>
            <RequireAllFields>true</RequireAllFields>
          </Default>
        </Defaults>
        ...
     <!-- the confirmation email pages and subjects using this default "SubscriptionDefaults" id would be specified here -->
        ...
      </ConfirmationEmails>
    </PresentationSide>
  3. Specify a value for the id attribute in the <Default> section. You can then use this id as a reference when you configure your confirmation emails.
  4. Specify the following settings:
    ElementDescription
    SenderNameThe name of the sender as you want it to appear in the confirmation e-mail message.
    SenderAddressThe e-mail address of the sender as you want it to appear in the confirmation e-mail message.
    ReplyAddressThe reply-to e-mail address as you want it to appear in the confirmation e-mail message.
    RequireAllFieldsSet to true to if you want the e-mail to be sent only if all Merge Fields can be resolved.
    SubjectThe subject of the e-mail's content.
  5. Save and close OutboundEmail.xml.