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Refreshing statistics

For performance reasons, the number counts for Distribution Lists, Address Books, and Mailing statistics are not calculated automatically. To view the number counts you need to use the Refresh statistics functionality.

About this task

Statistics are displayed in several places in the Content Manager Explorer for Outbound E-mail to indicate the number of Contacts contained in Distribution Lists and Address Books and to display various statistics concerning a Mailing.

When you refresh the number counts, the statistics are updated and cached for fast retrieval. The number counts you see in the Content Manager Explorer therefore date from the last time the counts were refreshed, as indicated by the Calculated column in the List View.

Procedure

  1. Open the Content Manager Explorer.
  2. Navigate to:
    • the Publication > Outbound E-mail node and select the Folder in which your Mailings or Distribution Lists are stored.
    • the Publication > Audience Manager > Address Books node.
  3. Select a Mailing, Distribution List, or Address Book and click Refresh statistics icon in the toolbar or choose Refresh statistics from the context menu.
    A progress window informs you of the status of the update.

Results

The statistics for the selected Outbound E-mail items are updated:
  • For Distribution Lists and Address Books, the Total Contacts are recalculated
  • For Mailings, the Delivered, Failed, Read, Action taken and Sent statistics are recalculated