Documentation Center

Sending a Mailing

When you have created and tested your Mailing, you can send the Mailing. You can send your Mailing in batches to prevent your mail server from overloading, or to make sure that Outbound E-mail sends e-mails only at a certain time of day.

Before you begin

  • To send a Mailing, you need Mailing Execution rights and Read permissions for the Outbound E-mail Folder.
  • You must have tested the Mailing—Outbound E-mail renders the content of a Mailing when you test it and not when you send it, therefore when you send the Mailing it uses the rendered content the last time the Mailing was tested.

Procedure

  1. Open the Content Manager Explorer.
  2. Navigate to the Publication > Outbound E-mail node.
  3. Select the Outbound E-mail Folder in which your Mailings are stored and in the list view select the Mailing you want to send and click the Send Mailing icon in the toolbar.
  4. Specify Date and time of sending settings:
    • Select Send now.
    • Select Prepare the e-mails now, but send them later and click the Calendar icon to select the date and time at which you want Outbound E-mail to start sending e-mails. When you select this option, Outbound E-mail fixes the list of Contacts in the Mailings, though Contact details and personalized fields are resolved at the moment of sending therefore any changes will be reflected in the sent e-mail.
  5. Specify Advanced settings:
    • Number of e-mails to send—enter the number of Contacts you want to send the Mailing to. The window displays the number of Contacts who have not yet received this Mailing.
    • Only send e-mail to Contacts with all required Merge Field data—select this check box if you want the e-mail to be sent only if all Merge Fields can be resolved. For example, if you specify a Merge Field "First Name" and the Contact has not provided a first name the e-mail will not be sent to this Contact when you select this check box.
    • Send in batches—specify when you want Contacts to receive E-mails, for example, you can send Mailings at a specific time such as 02.00 AM and send them in batches of 10,000 e-mails per day.
      • Batch size—set a batch size in relation to the number of e-mails in the Mailing. If you are not sure about what batch size to use, consult your system administrator to see how many e-mails your mail server can process at any one time.
      • Time between each batch—specify an interval in minutes, hours or days. For example, if you fill in 2 day(s) Outbound E-mail sends a batch of e-mails every other day starting from the date and time specified in the Prepare the e-mails now, but send them later field.
  6. Click Send to activate the Mailing process.

Results

For each Contact in the Distribution List(s) associated with this Mailing, Outbound E-mail resolves the Merge Fields in the e-mail message. Outbound E-mail also excludes Components from the e-mail message if the Contact is not in the Target Group(s) specified for that Component. It then sends the resulting e-mail message to the e-mail address of that Contact.

Contacts are filtered out from the Mailing depending on the E-mail error status, Subscription Status and Use maximum E-mails limit settings.