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Tracking e-mail opening

You can track if an e-mail recipient opened the e-mail message using the @@OutboundEmail_OpenTracking@@ method.

Insert the @@OutboundEmail_OpenTracking@@ Dreamweaver templating method anywhere in the <body> element. The method inserts a reference to a small image stored on the Web server. When the recipient opens the e-mail, the recipient’s e-mail client retrieves the image, and Outbound E-mail registers the action.

A default image called MailOpened.gif is copied to a directory in your Web site during installation; it is used to track when e-mails are opened. You can change the image in the cd_audience_manager_conf.xml file:

<Email>
	<OpenImage>MailOpened.gif</OpenImage>
</Email>