Documentation Center

Deactivating and deleting a Contact

You can deactivate or delete a Contact. Deactivation prevents a Contact from receiving Mailings, but keeps the Contact in an Address Book so that you still have access to the Contact’s profile and Mailing response history. Removal permanently deletes the Contact from an Address Book (and the system).

Before you begin

To deactivate or delete a Contact, you need Contact Management rights and Write permissions for the Address Book.

Procedure

  1. Open the Content Manager Explorer.
  2. Navigate to the Publication > Audience Manager node.
  3. To deactivate a Contact:
    1. Select an Address Book.
    2. In the list view, select a Contact and choose Open from the context menu.
    3. In the General tab, clear the Active check box to prevent this Contact from receiving e-mails.
    4. Click Save and Close.
  4. To delete a Contact:
    1. Select an Address Book.
    2. In the list view, select one or more Contacts and choose Delete from the context menu or click the Delete button in the toolbar.
    3. When prompted to confirm deletion, click Yes to delete the Contact.

Results

The Contact is deactivated or removed. When you remove a Contact the Mailing statistics are unaffected, although you cannot view statistical information for that particular Contact.