Documentation Center

Ratings tab for a Contact

Explains what the Ratings tab for a Contact shows, and what you can do with it.

To view all ratings submitted by a specific Contact, do the following:

  • In the Publications area, select a Publication and navigate to Audience Manager > Address Books.
  • Select an Address Book that contains the Contact you are looking for (or (All Contacts) if you do not know which Address Book the Contact belongs to).
  • From the list of results, double-click the Contact to open it, and in the dialog that opens, select the Ratings tab.

The Ratings tab shows:

  • The average of all the ratings submitted by this Contact.
  • A Refresh button, press this button at any time to see the most up-to-date list of ratings.
  • A table showing all ratings submitted by this Contact, in reverse chronological order (newest to oldest), showing the following properties:
    • Name shows the name of the Component or Page that was rated.
    • Type shows the type of item for which a rating was submitted: either a Page or a Component.
    • From Publication shows the root BluePrint Publication for the Page or Component.
    • Rating shows the average rating as a number of stars between 0 and 5. The actual range of rating values may not be 0-5, but the actual value is mapped to a 0-5 scale. For example, if the values are an integer value between 0 and 2, then the value 0 is represented by 0 stars, the value 1 is 3 stars (2.5 rounded up) and the value 2 is represented by 5 stars.
    • Date Rated shows the date at which the piece of content received its latest rating.

Apply any or all filters to change the ratings displayed. The column headers of this table give you the following ways of filtering the results displayed:

Type
Select Component to see only ratings submitted for Components, or Page to see only ratings submitted for Pages.
Date Last Rated and Date Last Commented

Select a value to specify a time frame (or no time frame) within which the last rating or comment, respectively, must have been submitted:

  • Select Show all comments (or All in the column header) to see ratings or comments submitted at any time.
  • Select Today to see ratings or comments submitted since midnight today.
  • Select This week to see ratings or comments submitted since Monday of the current week.
  • Select This month to see ratings or comments submitted since the 1st of the current month.
  • Select Show comments created in the time between (or Select a date or date range) in the column header) to specify a start date and an end date, and see ratings or comments submitted between those two dates, inclusive.

To see the full details of a rating, double-click its row. The Component or Page that contains this rating opens in a new dialog, with the Ratings tab selected. In this tab, you can see the exact value of the rating. Refer to Ratings tab for a Component or Page for details.