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Retrieving a Translation Job (on retrieve error)

The status of a Translation Job is set to Error retrieving when an error is encountered returning Translation Jobs to the Content Manager.

Before you begin

To retry retrieving a Translation Job, it must be in the Error retrieving status and you must have Translation Management rights and one other Content Manager right to a Publication that is a target for the translated content.

About this task

When errors occur during the In Translation status—while the Translation Jobs are being received by the Content Manager—Translation Manager sets the status of the Translation Job to Error retrieving.

Retrieve errors can be global errors concerning the Translation Job on the Content Manager or the equivalent jobs on the translation management system, or validation errors concerning individual Content Manager items.

Every 24 hours the Translation Manager automatically tries to retrieve individual items that have failed, or you can manually start the process using the Retry retrieving option.

Procedure

  1. Access the slide-out navigation menu and select Translations.
  2. The Translation Jobs screen opens and a list of Translation Jobs is displayed in the list view.
  3. Select a Translation Job that has the status Error retrieiving:
    1. Click the Notifications tab in the panel on the right of the screen to see details of the error, for example:
      • Translation Manager Job ID
      • The translation management system Job ID (TMS ID)
      • Content Manager item ID
    2. Fix the errors.
  4. When you have fixed the errors, in the Translation Jobs screen, select the job and click the Retry retrieving button from the Ribbon toolbar.

Results

You have forced the Translation Manager to retry retrieving each individual item that has previously failed in a Translation Job:
  • The status of the Translation Manager Job is now In Translation.
  • If it fails to receive one or more items again, it sets the Translation Job to the Error retrieiving status. In this state, the Translation Manager will try to retrieve the failed items every 24 hours. (It will also continue to try to receive items that have not failed, that is, items that have not yet been sent back from translation.)

What to do next

You can track the progress of the Translation Job in the Translation Progress tab of the Translation Job. The progress shows the current workflow step for each translatable item and how much of the job has been completed, expressed as a percent.