Retrieving a Translation Job (on retrieve error)
The status of a Translation Job is set to Error retrieving when an error is encountered returning Translation Jobs to the Content Manager.
Before you begin
To retry retrieving a Translation Job, it must be in the Error retrieving status and you must have Translation Management rights and one other Content Manager right to a Publication that is a target for the translated content.
About this task
When errors occur during the In Translation status—while the Translation Jobs are being received by the Content Manager—Translation Manager sets the status of the Translation Job to Error retrieving.
Retrieve errors can be global errors concerning the Translation Job on the Content Manager or the equivalent jobs on the translation management system, or validation errors concerning individual Content Manager items.
Every 24 hours the Translation Manager automatically tries to retrieve individual items that have failed, or you can manually start the process using the Retry retrieving option.
Procedure
- Access the slide-out navigation menu and select Translations.
- The Translation Jobs screen opens and a list of Translation Jobs is displayed in the list view.
- Select a Translation Job that has the status Error retrieiving:
- When you have fixed the errors, in the Translation Jobs screen, select the job and click the Retry retrieving button from the Ribbon toolbar.
Results
- The status of the Translation Manager Job is now In Translation.
- If it fails to receive one or more items again, it sets the Translation Job to the Error retrieiving status. In this state, the Translation Manager will try to retrieve the failed items every 24 hours. (It will also continue to try to receive items that have not failed, that is, items that have not yet been sent back from translation.)