Troubleshooting Error Retrieving
When errors occur retrieving Translation Jobs, you can try a number of troubleshooting steps to solve the problem.
- Item does not exist
- Problem: The item that was included in a Translation Job has since been deleted in the Content Manager.
- Item not valid according to its Schema
- Problem: The Schema of an item has changed since it was translated, rendering the item invalid.
- Network connection
- Problem: Content Manager cannot connect to the translation system.
- Unexpected SDL WorldServer behavior
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The following problems may explain certain irregular behavior relating to SDL WorldServer:
- Workflow status:
- Delays in reflecting Workflow status—it can take up to a day or more to reflect changes in the Workflow status of translations in Content Manager
- Subworkflows are not relected in Content Manager
- Translation Job set to Canceled—Content Manager considers any item that reaches Finish stage without being picked up by Translated Content Retrieval as Canceled. You must therefore make sure to create a Translated Content Retrieval step as a human step as it needs to be 'manually' moved on (the step is not supposed to be handled by any human user—it is recommended to assign a dummy user to this step).
- Workflow status: