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Troubleshooting Error Sending

When errors occur sending Translation Jobs, you can try the follow troubleshooting steps to solve the problem:

Item does not exist
Problem: The item that was included in a Translation Job has since been deleted.
Solution: Create a copy of the Translation Job, remove the deleted item, then Send To Translation.
Item does not contain translatable content
Problem: If content is unintentionally not being included in a Translation Job, it may indicate you need to tweak your filtering.
Solutions: There are several ways you can filter the content sent for translation:
  • Check the translatable fields in Schemas (if your translation system support ITS)
  • Check the Translate item options in Publication properties
  • Check the Translation Job for duplicate items (if configured, items that are already In Translation are not sent—if you want to send these items again, create a Translation Job)
Item not valid according to its Schema
Problem: The Schema of an item included in a Translation Job has since changed, rendering the item invalid.
Solutions: Do one of the following, then click Retry Sending.
  • Remove the item from the Translation Job
  • Update the item to make it valid
  • Roll back the Schema changes temporarily
Network connection
Problem: Content Manager cannot connect to the translation system.
Solution: Check your remote translation system is running by logging on to it directly. If it is up, wait a few minutes before Retry Sending; if it is down, contact your system administrator.
Timeout
Problem: The connection times out when sending a Translation Job.
Solutions: If you are experiencing timeout problems frequently, open the TranslationManager.xml configuration file and adjust the following aggregation settings affecting server memory usage and database transaction time, then click Retry Sending:
  • <MaximumTridionItemsPerAggregatedTmsFile> specifies the number of SDL Tridion items that can be combined into a single file when sent to the translation system. If the value is exceeded, multiple files containing aggregated items are added to the Translation Job on the translation management system.
  • <MaximumTridionItemsPerTmsJob> specifies the maximum number of Content Manager items that can be combined into a single Translation Job on the translation system. If the value is exceeded, several jobs are created on the translation system for the single Translation Job on the Content Manager.