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Viewing and filtering comments in the comments screen

This topic explains what the comments screen looks like and what you can do to filter its contents.

Procedure

  1. To see a comments screen, do one of the following:
    • In the Shortcuts area, navigate to User Generated Content > Latest Comments
    • In the Publications area, select a Publication and navigate to User Generated Content > Comments

    A number of filter options appears in the top of the content area, and the bottom of the content area shows all comments submitted today. Click the Refresh icon at the top at any time to see the most up-to-date list.

    Each filter option has an equivalent filter control in the column header.

  2. Apply any or all filters to change the comments displayed in the bottom half. The filters available to you are:
    Moderation status

    Clear any of the status values to not see items with that moderation status in the results; check a status value to see items with that moderation status. The status values are:

    • Published to Web site indicates that the comment is currently available for viewing on the published webpage.
    • Rejected by moderator indicates that a user has rejected the comment, removing it from the published webpage.
    • Submitted, needs moderation indicates that the comment has been submitted by a visitor and is pending moderation. The comment is not yet available for viewing on the published webpage, and may never be.
    • Modified by visitor, needs moderation indicates that a visitor has submitted this comment, and it has been made available for viewing on the published webpage. Now, the same visitor who submitted the comment has made changes to it and resubmitted it, and it is pending moderation. The modified comment is not yet available for viewing on the published webpage, and may never be.
    • Flagged, needs moderation indicates that a visitor or a Content Manager user has flagged a comment for moderation that is currently available for viewing on the published webpage. The comment is now subject to moderation, the outcome of which may cause it to be removed from the published webpage.
    • Flagged, deletion requested indicates that a visitor or a Content Manager user has flagged a comment for deletion that is currently available for viewing on the published webpage. The comment is now subject to moderation, the outcome of which may cause it to be removed from the published webpage.
    Created by User
    Select a specific user (that is, website visitor) to see only comments submitted by that user.
    Last modified by Moderator
    Select a specific Content Manager user to see only comments that were last modified by that moderator.
    Associated Item Type
    Select Component to see only comments submitted for Components, and Page to see only comments submitted for Pages.
    Date Created

    Select a value to specify a time frame (or no time frame) within which comments must have been submitted:

    • Select All to see comments submitted at any time.
    • Select Today to see comments submitted since midnight today.
    • Select This week to see comments submitted since Monday of the current week.
    • Select This month to see comments submitted since the 1st of the current month.
    • Select Select a date or date range to specify a start date and an end date, and see comments submitted between those two dates, inclusive.

    When you have configured all your filters, click Filter to see all comments that match your filter.

    The bottom half of the content area shows the filtered results. If you want, click Hide filter options to stop displaying all the filter controls. The columns of the filtered results have the following meanings:

    • Date Created shows when the comment was submitted.
    • Comment shows the first few words of the comment that was submitted. Hover over this field to see more of the comment in a floating text box.
    • Created by User shows the name of the visitor that submitted this comment.
    • Associated Item Title shows the name of the Content Manager item (a Component or a Page) that this comment was made for.
    • Associated Item Type shows the item type of the Content Manager item (Component or Page) that this comment was made for.
    • Moderation Status shows the status of the comment (as explained above).
    • Comment Score shows how many visitors have voted in favor or against of this comment. A vote in favor raises this value by 1; a vote against it lowers its value by 1. If you have comment moderation switched on for the Component or Page that this comment belongs to, and if the value reaches the configured minimum value, the comment is automatically removed from the published webpage and submitted for moderation.
    • Last Modified by Moderator shows the last Content Manager user who modified this comment, if any.
  3. To see the full details of a comment, do one of the following:
    • Double-click the comment's row
    • Select the comment's row and click Open in the Home tab of the Ribbon toolbar.
    • Right-click the comment's row and select Open from the context menu that opens.

    The Component or Page that contains this comment opens in a new dialog, with the Comments tab selected.Refer to Comments tab for a Component or Page for more details.