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Audience Manager prerequisites

This topic lists the required and supported software for the Audience Manager feature.

Content Manager side prerequisites
Audience Manager is fully integrated into the Content Manager and is installed as a part of the Content Manager installation, therefore Content Manager server prerequisites apply.
Database prerequisites on Content Manager side
Audience Manager requires a database to store Contacts. The Contacts database supports the same database servers as the Content Manager database. In addition, for Oracle users:
  • If you are using Oracle Database 12, you need to install the supported ODAC version of the Oracle Database Client, 12.1.0.1.

The Contacts database also supports the same database Cloud hosting services as the Content Manager database.

Required third-party software
If you want to be able to send e-mails related to subscription, Audience Manager requires an SMTP server to send out those e-mails. For information on how to install such a server, refer to the documentation of the software in question.
Content Delivery side prerequisites

You install Contact Subscription on the Presentation Server where your public-facing SDL Web-driven Web site is running, and you install Contact Synchronization on your Content Delivery Server (or on a separate dedicated machine). These components require specific Content Delivery Server Roles installed and configured on these machines (described in the installation documentation).

As for the prerequisites for these machines, Content Delivery prerequisites apply.

Database prerequisites on Content Delivery side

Audience Manager requires a database on the presentation side to store subscriptions and changes to subscriptions. This Subscription database supports the same database servers and database Cloud hosting services as the Content Data Store. The database may run on any operating system that supports the specific DBMS you choose to use. Refer to your database vendor documentation to learn which operating systems are supported.