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Audience Manager system diagram

The system diagram shows the software components and services that collect and synchronize Contact data for Audience Manager.

Audience Manager consists of software components installed on the Content Manager that allow you to manage Contacts and Segments, Subscription pages installed on a Presentation Server to allow users to subscribe, confirm subscription, change their profile and unsubscribe, and a Subscription Synchronization service installed on a Synchronization Server to synchronize data between the two systems.

On the Content Manager Server
Audience Manager runs on a machine that is running the Content Manager of SDL Web. When you install Audience Manager, the installer installs GUI extensions for managing Address Books, Contacts and Segments in the Content Manager Explorer, and the Synchronization service.
  • Synchronization service—synchronizes Contact information and Segments between the Audience Manager database and the Subscription database on the presentation side.
Audience Manager database
The Audience Manager database is the database (Oracle or Microsoft SQL Server) for storing Contacts on the Content Manager side.
Synchronization Server
The Synchronization Server synchronizes changes in Contact details between the Audience Manager database on the Content Manager side and the Subscription database on the presentation side. You install the Synchronization Endpoint Service as a standalone service.
Presentation Server for Contact subscription
The Presentation Server is the Web application that accepts subscriptions and changes to subscriptions. You need to deploy Subscription Web pages ( subscribe, confirm, changeprofile and unsubscribe) on a publicly accessible Web site.
Subscription database
The Subscription Management database (Oracle or Microsoft SQL Server) stores Contact information collected on the Presentation Server.