Documentation Center

If the Publishing Queue shows the item stuck at In Progress

The 'In Progress' message means that the publish transaction is stuck in the Publisher Service. If this problem does not resolve itself over a short period of time, your code may be causing the Publisher to hang, or its load may be too heavy.

Try the following to resolve this issue:

  • In the SDL Web MMC Snap-in, activate Publisher logging to get more detailed information about the problem.
  • Check your Template and debug it in Template Builder to verify that it works. A buggy Template may cause the renderer to hang.
  • If you are using a custom Resolver and/or a custom Renderer, check its code as well. This too may cause the Publisher to hang.
  • In the SDL Web MMC Snap-in, try increasing the cache settings for publishing and rendering in the Publish and render options screen. This will put a heavier load on your Content Manager server.
  • In the SDL Web MMC Snap-in, try increasing the number of rendering threads.
  • In the SDL Web MMC Snap-in, try increasing the number of deploying threads.
  • In the Transport Service configuration file, cd_transport_conf.xml, try increasing the various pool sizes of the Transport Service Workers.