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Troubleshooting Opening an item containing non-alphanumeric characters

This troubleshooting section explains how to open items in WebDAV that have certain non-alphanumeric characters in the filename.

Problem description

You cannot browse to or open items using WebDAV if the name of the item contains one of the following characters:

< & > # % * : | ~ +
Diagnosis
This problem is inherent to the way in which different Windows platforms and applications handle these characters.
Solution

There are several solutions to this problem:

  • If the characters that cause problems are among the following: * : % & then you can fix this problem manually as described in Microsoft Knowledge Base article 826437 (find this article on the Microsoft support Web site at the URL http://support.microsoft.com/kb/826437/en-us/.

  • If the characters that cause problems are other, you can do the following:

    • Use the Content Manager Explorer to interact with these items.
    • Rename the items in Content Manager Explorer to a name that contains only supported characters, then access those items using WebDAV.