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Viewing Contact details and Mailing details

You can go through the Mailing Status to see what a Mailing looked like to a specific Contact (personalization).

Before you begin

To view Mailing statistics, you need Mailing Execution or Mailing Management rights and Read permissions for the Outbound E-mail Folder.

Procedure

  1. In the Publication > Outbound E-mail node, navigate to the Folder where your Mailings are stored, select a Mailing and click the Explore Mailing Status icon in the toolbar.
    The Mailing opens on the Statistics tab.
  2. Select a response type, for example Action taken or Read (confirmed).
  3. Select a Distribution List.
  4. Click Show Contacts to view the members of the Distribution List to whom the type of Mailing result applies.
  5. Select a Contact and choose Open in the context menu to see which Mailings are associated with a specific Contact.

    Contact details open.

    Select a Mailing and click E-mail details to view the Mailing as it appeared to this Contact (mailing history).

  6. Select a Contact and click E-mail details in the context menu to view the Mailing details.

    Mailing details open:

    • The left-hand side of the window shows the Mailing and Contact details and the actions taken on the Mailing by the Contact and when (date and time).
    • The right-hand side of the window displays the e-mail that was sent to this Contact, including Contact Details of this specific Contact where Merge Fields are used in the e-mail.

Results

You examined what a Mailing looked like to a specific Contact and viewed what action was taken by that Contact.