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Managing Legacy Service Desk Projects

Administrators and TransPort users can access and manage legacy Service Desk projects (initially created in Service Desk) as follows:
  • Administrators can manage projects as well as run reports through WorldServer.
  • Depending on permissions, TransPort users can view, download, and modify legacy Service Desk projects if the project uses:
    • An upgrade-created Client identified as Legacy Service Desk <Mount Name> Client as shown.

      and

    • A Service Desk AIS structure.