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Collecting crash dumps on the FTS Server

Crash dumps help SDL engineers to identify, analyze, and ultimately fix potential issues related to the File Type Support (FTS) Server. You might need to collect such crash dumps and provide them to SDL Support.

About this task

For earlier versions of WorldServer, you can collect crash dumps in the following builds of the FTS Server:
  • 11.1.1.1669 or later
  • 11.1.0.1656 or later
  • 10.4.5.1617 or later
  • 10.4.4.1597 or later
You can also collect crash dumps in all builds of the FTS Server delivered starting with WorldServer 11.2.

Procedure

  1. Start Windows Task Manager by selecting Ctrl+Shift+Esc.
  2. Select the Processes tab.
  3. Right-click the Sdl.WorldServer.FileTypeSupport.Server.HostProcess.exe process, and then select Create Dump File.