Documentation Center

Forgotten Password: user_reset

What to do if you forget your password (and user_reset is specified in the general.properties file)

If you have forgotten your password...

Below the user name and password, you can see the text: Forgot your password?

Click this link and the Reset password window pops up.

Enter your user name and the e-mail address associated with SDL WorldServer.

Once you have your user name and e-mail address specified, click Next>>.

If there is an error you will get a warning Invalid username or e-mail. Information does not match.

You will receive notification that your password has been reset.

An e-mail at your registered e-mail address arrives with your new password.