Documentation Center

Troubleshooting Import and Export

When troubleshooting import or export, first consider the format of the file.

Available import and export file formats are:
  • Compressed files

    XLZ or ZIP files – these files contain all the files for the translation kit.

  • XML

    IDD and XLF are XML format files and can be opened in a Web browser. If the import or export fails for one of these file types, try opening it in a Web browser. Sometimes the problems is related to in invalid XML file.

  • Metadata

    Metadata files contain lists of assets and other important information. Do not alter these files.

After considering the file format, perform the tasks on the following list to further track down the issue:
  • Look in the associated log file for more details, including segment number and text.
  • To narrow the issue to something happening during translation, reimport the original XLZ files into WorldServer without translation.
  • Make sure the correct files are in the translated kit.
  • If you see warnings about files not found, check the metadata file to be sure that the files listed there match the files in the kit.
  • Compare the original untranslated files to translated files for mismatches sources, invalid placeholders, or other areas of concern.
  • Open files in the translation tool itself to look for issues with segments or sources.
Common problems with import and export include issues with mismatched segments and invalid placeholders. If a database source does not match the kit source, resolution steps include:
  • Find a particular segment in the source file and verify that the segment is in the kit file.
  • Compare original untranslated file to the translated file.
  • Look at the asset in the Browser Workbench.
If source placeholders do not match target placeholders, resolutions include:
  • Removing extra placeholders.
  • Restoring missing placeholders.
  • Correct different placeholder identification numbers.
When you submit an import or export issue to WorldServer support, please include the following information:
  • WorldServer log file
  • Error messages
  • Original untranslated kit
  • Translated kit
  • Source assets
  • Any custom file types
  • File type configuration
  • Any other configurations that would affect segmentation