Documentation Center

Working with Issues

Issues are problems that arise when you are working on a task that you need to track. WorldServer helps you manage issues to ensure that they are resolved. Issues can be associated with a particular task (task issues), or can be assigned to a user or workflow role (independent issues). This topic explains how to view, log, and modify task and independent issues.

Logging Task Issues

Log a task issue in the Task List (which appears when you click a project in Assignments > Projects). Locate the task with an issue and click the issues link. A task issue remains with the task while it progresses through the workflow steps. The issues link is updated when you log a new task issue to reflect the number of open issues that task has associated with it. When logging a task issue, specify the name, severity, and a description of the issue.

Logging Independent Issues

Log an independent issue in the Issues List (Assignments > Issues). When logging an independent issue, specify the name, severity, locale, workgroup, assignee (user or workflow role), and a description of the issue. After you log the issue, an email message is sent to the assignee(s), provided that email notification is set up in their personal preferences (Tools > Personal Preferences).

Viewing Task Issues

View task issues from the Task List by clicking the issue link for the appropriate task.

You can also view task issues from the Issues List. To view task issues from the Issues List, select one of the following from the View menu, and then click the issue title link:
  • All issues for tasks claimed by you
  • All issues assigned to you or for tasks claimed by you (shows both task issues and independent issues)

Viewing Independent Issues

View independent issues in the Issues List at Assignments > Issues. Select one of the following from the View menu, and then click the issue title link:
  • All issues in the system
  • All issues for tasks claimed by you
  • All issues assigned to you
  • All issues assigned to you or for tasks claimed by you (shows both task issues and independent issues)
  • All issues assigned to your locales and workgroups

Tracking and Modifying Issues

Track and modify all issues in the Issues List. Click the issue link to modify an issue. You can view the general information about the issue as well as its history. When modifying an issue, you can change the status, assignee (for independent issues only), and notes.