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Logging in with multi-factor authentication

Logging in with MFA for the first time, requires you to activate a QR code once, and then enter the 6-digit unique code. Logging in with MFA on a regular basis (after the first login), requires you to enter the 6-digit unique code at the beginning of each session (after you have entered your username and password) or if your session has expired.

About this task

MFA can be enabled in both Trados Enterprise and Trados Customer Portal.

This topic provides instructions for three scenarios.

Logging in with MFA for the first time as a first-time user

Procedure

  1. Click the invitation link, select Sign Up, and:
    1. Enter your credentials (username and password).
    2. Enter your first and last name.
    3. Accept the privacy policy and the terms of acceptance.
    4. Select SIGN UP.
  2. Accept the 2 check boxes corresponding to the terms of agreement, and select Continue.
  3. In the MFA screen, you can see a QR code. On your mobile device, open the Google Authenticator application, select Scan a QR code, allow the application to access your camera, and scan the QR code. After you scan the QR code, a 6-digit unique code is generated on your mobile device. Enter this code in the MFA screen in and select MFA next screen.
  4. In the next MFA screen, you are provided with a recovery code that you can use for all future logins if you do not have your mobile device near you. Make a note of the recovery code and store it somewhere safe. Select the I have safely recorded this code check box, and select MFA next screen.
  5. Select Continue. You are now logged in.

Logging in with MFA for the first time as an existing user

Procedure

  1. Access the cloud platform, select Log In, and enter your regular credentials (username and password).
  2. Select LOG IN.
  3. Do one of the following:
    1. If you are part of multiple accounts, in the Your accounts screen, select the account of interest, and then Select Account.
    2. If you are not part of multiple accounts, move on to step 4.
  4. In the MFA screen, you can see a QR code. On your mobile device, open the Google Authenticator application, select Scan a QR code, allow the application to access your camera, and scan the QR code. After you scan the QR code, a 6-digit unique code is generated on your mobile device. Enter this code in the MFA screen in and select MFA next screen.
  5. In the next MFA screen, you are provided with a recovery code that you can use for all future logins if you do not have your mobile device near you. Make a note of the recovery code and store it somewhere safe. Select the I have safely recorded this code check box, and select MFA next screen.
  6. Select Continue. You are now logged in.

Logging in with MFA on a regular basis

Procedure

  1. Access the cloud platform, select Log In, and enter your regular credentials (username and password).
  2. Select LOG IN.
  3. Do one of the following:
    1. If you are part of multiple accounts, in the Your accounts screen, select the account of interest, and then Select Account.
    2. If you are not part of multiple accounts, move on to step 4.
  4. In the MFA screen, enter the unique 6-digit code. To get the code:
    1. On your mobile device, open the Google Authenticator application.
    2. Identify your account and the 6-digit blue code. If the code is red, it means it has expired, in which case you should tap on the red code or wait for a couple of seconds until a new valid code is generated (a blue code).
  5. After you enter the 6-digit blue code, select MFA next screen.