Activation Failed - The license is already registered
Symptom
You are activating a single-user license.
About this task
You enter an activation code and the following error is displayed:
Cause 1: The activation code is used by you on another computer
Solution 1: Deactivate the product on the other computer
Before you begin
To deactivate your product online, you need Internet access. If for some reason it cannot access the Activation Server, it will prompt you to perform an offline deactivation.
Procedure
- Go to Help > Product Activation to display the Product Activation dialog.
- In the Product Activation dialog, select Deactivate.
- A prompt is displayed asking if you want to deactivate your product. Select Yes.
- You can now activate your product on another computer.
Cause 2: Another user is using this activation code
Solution 2: Check that you have the correct activation code from your account.
Cause 3: You deactivated offline but did not return the deactivation certificate
About this task
You deactivated offline and removed the activation code on your computer but did not log onto your My Account and return the deactivation certificate (license). Therefore, the license is still considered as 'in use' on the Activation Server.
Solution 3: Return the deactivation certificate (license) on your account
About this task
Deactivate your product offline.
After you return the license it can be activated again with a different installation of the software.