Documentation Center

Server Logs

Content Manager relies on third-party software products such as Microsoft Windows Server, Microsoft SQL Server, Oracle, Java Runtime Environment, DITA-OpenToolkit, AntennaHouse XSLFormatter, and so on, which generate log files that are stored on the server.

Microsoft Windows logs

Applications and operating system components often make use of the Event Viewer. Event viewer is centralized log service to report events that have taken place such as a failure to start a component or complete an action.

To open Event Viewer: Settings > Control Panel > Administrative Tools > Event Viewer

Content Manager .NET component logging

The following .NET components are driven through the NLog logging library and are configured with the NLog.config file located next the to hosting process.

ApplicationIs NLogTypical Configuration Path relative to C:\InfoShare\InitializedTypical Log File Path relative to C:\InfoShare\
Crawler.exeYesApp\Crawler\Bin\NLog.configN/AData\Logs\InfoShareBuilders_pid2944_20130607.log
TrisoftSolrLucene.exe YesApp\TrisoftSolrLucene\Bin\NLog.configN/AData\Logs\TrisoftSolrLucene_pid7884.log
BackgroundTask.exeYes

App\BackgroundTask\Bin\NLog.config

and

App\BackgroundTask\Bin\NLog.Iso.config

N/A

Data\Logs\BackgroundTask_pid14164_20190109.log

Contains entries from the BackgroundTask service components, including entries from the executing handlers components.

Data\Logs\BackgroundTaskIso_pid1234_20190109.log

Contains entries for the isolated background tasks for any handlers having isolationLevel="Process" in their XML configuration.

Trisoft.InfoShare.WebYesWeb\Author\Asp\NLog.configN/AData\Logs\Trisoft.InfoShare.Web_2013_06_17.log
ISHWSYesWeb\InfoShareWS\NLog.configN/AData\Logs\InfoShareWS_20130617.log
PublishResultYesApp\Utilities\PublishResult\NLog.configN/AData\Logs\PublishResult_pid2944_20130607.log
ISHSTSYesWeb\InfoShareSTS\NLog.configN/AData\Logs\InfoShareSTS_20130617.log
TranslationBuilder YesApp\TranslationBuilder\Bin\NLog.configN/AData\Logs\TranslationBuilder_pid7276_20130617.log
TranslationOrganizer YesApp\TranslationOrganizer\Bin\NLog.configN/AData\Logs\TranslationOrganizer_pid5416_20130617.log
SynchronizeToLiveContent YesApp\Utilities\SynchronizeToLiveContent\NLog.configN/AData\Logs\SynchronizeToLiveContent_20130617.log
PublishServiceYesApp\Utilities\PublishingService\Tools\NLog.configN/AData\Logs\FeedSDLLiveContent_20130617.log
ISHCMYesAppCore\Common\Configuration\NLog.configNoDataCore\Logs\InfoshareAuthorApp_20130607.log
YesData\Logs\InfoshareAuthorApp_20130607.log
FontoXml.Apps.Review.exeYesApp\Utilities\FontoReview\NLog.configN/AData\Logs\FontoReview_pid4248_20191219.log
FontoXml.Apps.DocumentHistory.exeYesApp\Utilities\FontoDocumentHistory\NLog.configN/AData\Logs\FontoDocumentHistory_pid2868_20200116.log
Fonto.ContentQuality.App.exeYes App\Utilities\FontoContentQuality\NLog.configN/AData\Logs\FontoContentQuality_pid14728_20211115.log
InstallTool.exe NoDefaultInstallToolLog in InstallTool.exe.configN/A.\InstallTool.log
DBUpgradeTool.exe NoDefaultDBUpgradeToolLog in App\Setup\DBUpgradeTool\DBUpgradeTool.exe.configN/A.\DBUpgradeTool.log

Content Manager Java component logging

The following Java components are driven through the Jetty logging library and are configured with the jetty-logging.xml file.

ApplicationParent processIs NLogTypical Configuration Path relative to C:\InfoShare\InitializedTypical Log File Path relative to C:\InfoShare\
java.exe(OpenJDK Platform binary) TrisoftSolrLuceneNoApp\Utilities\SolrLucene\Jetty\etc\jetty-logging.xmlN/AData\Logs\JettySolrLucene.stderrout_2020_02_10.log