Translation Manager errors
View the log files if the translation job goes into the failed status or the service crashes.
If the service does not start
Make sure the TRANSLATORSERVICE user role is created, and has the following transitions:
| From Status | To Status |
|---|---|
| To be translated | In translation |
| In translation | Translation in review |
| In translation | Translation approved |
| Translation in review | Translation approved |
| Translation in review | Translation rejected |
| Translation rejected | In translation |
If the translation job goes into the failed status
- Check the log file in Organize Space for details about the job:
- Select the Events tab.
- Select Show Failed at the top.
- Select the translation job from the list.
- For a detailed view, select Verbose
- For a detailed view of an event (action) in the lower right pane, click the event. An Event Details window opens.
- Check the Event Log from the Organize Space repository:
- Go to
- Select the job from the list, then click Properties on the menu bar. A Translation Jobs Properties window displays.
- Select the Event Log tab.
| For: | Location defined in: | Typical location: |
|---|---|---|
| TranslationBuilder.exe | C:\InfoShare\App\TranslationBuilder\Bin\Nlog.config::DefaultLogLocation | C:\InfoShare\Data\Logs\TranslationBuilder_<date_ num>_pid<num>.log |
| TranslationOrganizer.exe | C:\InfoShare\App\TranslationOrganizer\Bin\Nlog.config::DefaultLogLocation | C:\InfoShare\Data\Logs\TranslationOrganizer_<date_ num>_pid<num>.log |
If the service crashes
Check the details in Windows event log, and in the server side log files (see above for location).