Documentation Center

Troubleshooting Collective Spaces

This troubleshooting section helps you resolve issues you may encounter while using Collective Spaces, that is Review Space and Draft Space.

Attempting to scroll down with a mouse, trackpad or the keyboard fails
In the Chrome browser, scrolling down on a page results in the page scrolling back to its starting point. Similarly, pressing keys on the keyboard to accomplish the same effect fail in the same way.
If you experience this issue, one of your browser exensions may be interfering with the user interface. Disable browsers extensions that are likely culprits, and verify that the problem goes away.
Collective Spaces status icons cut off in Firefox
In the Mozilla Firefox browser, the status icons used in the outline view may appear partially cut off. (They appear correctly in other supported browsers.)
If you experience this issue, do the following steps:
  1. In the in Firefox address bar, enter about:config. This opens the browser's advanced configuration settings.
  2. In the search field, search for "layout.css.has-selector.enabled config".
  3. Click the Toggle icon to set the property's value to true.
  4. Force a refresh using the Ctrl+F5 combination on Windows or Shift+Command+R on macOS).