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Uninstalling Content Manager

Removal of all Content Manager items of the installed environment is required before starting an upgrade.

Before you begin

In the context of a Content Manager install or uninstall operation, before you run InstallTool you need to make sure the Microsoft Distributed Transaction Coordinator MSDTC service is running.

About this task

All items which were installed and in the installplan.xml are removed from your system. Items which are not removed are:
  • the Full Text Collection,
  • all PublishService, ImportService, ExportService generated data,
  • all generated logging,
  • files that have changed after the initial installation (such as configuration files).

Procedure

  1. Login to your Windows system as the Administrator user or a user with Administrator privileges (a user in the Administrator group).
  2. In Windows Explorer, go to the location where the previous installation software is located, or to the CD that was used to install the current environment, to access the correct version of the tool for uninstalling the software. Go to:

    C:\IShCD\yyyymmdd.CD.InfoShare<version_num>.ProjectName.IT\__InstallTool

  3. Locate and double-click on InstallTool.exe.
  4. Select the uninstall option.
  5. Select the project that you want to remove.
  6. Uninstall.
  7. After the uninstall have completed, check that no Trisoft COM+ application remained in Component Services > Computers > My Computer > COM+ Applications. Remove remaining applications having a name starting with Trisoft-, if any.