Unknown username or bad password
Login fails because an unknown username or bad password was entered.
Problem
The user sees the following error:
Logon failure: unknown username or bad password
Explanation
The account does not exist or the password is wrong.
Resolution
If the account does not exist, create the Content Manager user account. The Content Manager user account is described in the installation documents.
If the account exists, change the password. Refer to information about the password or user name locations.