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Fixing invalid Promotions

A Promotion is invalid if a Publication, Page Region, Trigger, or Content is incorrectly configured or no longer exists.

Before you begin

If necessary, disable an invalid Promotion before fixing the problem.

About this task

If a Promotion is invalid because a Publication, Page Region, Trigger, or Content no longer exists, Elasticsearch removes the definition automatically from the Promotion and creates a warning message which you can view when you edit the Promotion.

Procedure

  1. In the slide out navigation pane, select Targeting.

    The Targeting Dashboard appears.

  2. In the Source drop-down menu:
    1. Select a environment for which you want to manage Promotions.
      For example, you will typically have a "Staging" environment and a "Live" environment:
      • Staging is an environment that is available only to internal users and is where you develop and test targeting functionality and new promotional content. On this environment, you can use Experience Manager for inline editing and testing.
      • Live is your external, public-facing environment where visitors can access your production content.
    2. Click the Promotions tab to view the list of Promotions available for the environment.
    A list of Promotions for which you have Manage Promotions rights is displayed.
  3. At the top of the Promotions page, a warning message is displayed if there are invalid Promotions:
  4. Go to the invalid Promotion and click the edit icon .
  5. Review the warning messages and fix the problems:
    • If the Promotion still has a scope Publication, at least one Page Region, a Trigger defined (and Trigger value), and a content item and valid Component Template selected, you can click Save to confirm these changes.
    • If the Promotion does not have a scope Publication, or a selected Page Region, Trigger (and Trigger value), or no content or Component Template is selected, you need to fix these problems before you can click Save.