Documentation Center

Resolving a lock

For a variety of reasons, the item you are trying to edit may show you a lock icon in its border. If this happens, you can find out why you are unable to edit the item, and how you may be able to make it editable.

Procedure

  1. On an editable webpage, start editing by clicking the pencil button in the top right corner.
  2. Click on a part of the webpage that shows a lock on its border, and click the lock icon.
    You are informed why the item is locked, and provided with options to proceed.
  3. If you feel that you should be able to modify the item, take action to unlock it. Depending on the type of lock and on your security clearance, you might be able to resolve the lock, or you might have to ask your Tridion Sites application administrator to unlock the item for you.