Documentation Center

User Generated Content metrics

In the slide-out navigation (available through the top left button), the Control Room screen displays information about User Generated Content.

If you select to see information for UGC, you can filter the results displayed in the Control Room screen by clicking Show filter options on the right. This lets you apply the following filters:

Filter by Publication
Select the Publication or Publications for which you want to see results. By default, results for the Publication(s) you selected last time are displayed, or if you never did, results for all Publications are displayed.
Filter by Date Range
Select Today, This Week or This Month to show results only for those periods. Alternatively, select Set Date Range and use the two Select Date buttons to select the start and end times of your date range to specify the period for which you want to see results.

The results displayed are:

Interactive content breakdown

This area shows:

  • the percentage of commented or rated Pages or Components
  • the total number of comments submitted in the period you specified, and the number of unique visitors who left them
  • the total number of ratings submitted in the period you specified, and their average score
  • the percentage of users that are active on your website
User Engagement over Time
Shows trends in commenting, rating and both for the period you specified.
Comments awaiting moderation
A list of comments in need of moderation.
Content with the most comments
The top 10 Pages and Components, ranked by the number of comments they received (most comments at the top).
Highest rated content
The first 10 Pages and Components, ranked by the ratings they received (highest rating at the top).
Lowest rated content
The first 10 Pages and Components, ranked by the ratings they received (lowest rating at the top).

You can use the Show All Comments and Show All Ratings buttons to see all comments or ratings submitted.