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Experience Manager client prerequisites

This topic lists the required and supported software for the Experience Manager client user interface. The prerequisites are the same as for Content Manager Explorer.

Recommended prerequisites

RWS recommends the following set of prerequisites for Experience Manager:

PrerequisiteRecommended product release
Operating systemThe latest release of any desktop operating system on which the supported web browser of your choice runs
Web browser

Google Chrome (latest version), or

Safari for the Mac (latest version) (except when using Private Browsing)

Operating system languages

The operating system on which the Experience Manager runs must be in one of the following languages:

  • US English
  • French
  • German
  • Spanish
  • Dutch
  • Japanese
  • Simplified Chinese

Operating system versions and editions

Supported: Content Manager Explorer runs on any desktop operating system that supports the supported web browser of your choice.

As a general rule, ensure that the latest (security) updates are installed on your Microsoft Windows operating system.

Web browser

Supported:

  • Google Chrome, latest version
  • Safari for the Mac (latest version) (except when using Private Browsing)
  • Mozilla Firefox, latest version
  • Microsoft Edge (Chromium), latest version

Deprecated: Microsoft Internet Explorer 11.0 is deprecated.

You can download web browsers from these locations:

For information about the supported operating systems for each browser, contact the vendor of the browser you intend to use.

Updating supported browser versions

The list of supported web browser versions was known and tested at the time of release. However, new web browser versions may have been released since that time that are also supported but have not been subjected to testing. As a result, Experience Manager may display a 'browser version not supported' warning contrary to this list, or it may display no warning even though the browser version you use is not listed.

To change the response to a specific browser version, configure the system.config file:
  1. Access the subfolder WebUI\WebRoot\Configuration of %TRIDION_HOME%.
  2. Open system.config in a plain-text or XML editor. The <supportedbrowsers> section near the top of the file contains browser elements for supported browser versions.
  3. To stop Tridion Sites from issuing a warning for an unsupported browser version, copy and paste an existing browser element for an earlier version and set the set the name and regExp attributes to values that represent the supported version.
  4. To make Tridion Sites issue a warning for a browser version that is no longer listed as supported, remove the browser element that has its name attribute set to the browser version you want to issue a warning for.
  5. Save and close system.config.
  6. Restart IIS.