Experience Manager client prerequisites
This topic lists the required and supported software for the Experience Manager client user interface. The prerequisites are the same as for Content Manager Explorer.
Recommended prerequisites
RWS recommends the following set of prerequisites for Experience Manager:
| Prerequisite | Recommended product release |
|---|---|
| Operating system | The latest release of any desktop operating system on which the supported web browser of your choice runs |
| Web browser | Google Chrome (latest version), or Safari for the Mac (latest version) (except when using Private Browsing) |
Operating system languages
The operating system on which the Experience Manager runs must be in one of the following languages:
- US English
- French
- German
- Spanish
- Dutch
- Japanese
- Simplified Chinese
Operating system versions and editions
Supported: Content Manager Explorer runs on any desktop operating system that supports the supported web browser of your choice.
As a general rule, ensure that the latest (security) updates are installed on your Microsoft Windows operating system.
Web browser
Supported:
- Google Chrome, latest version
- Safari for the Mac (latest version) (except when using Private Browsing)
- Mozilla Firefox, latest version
- Microsoft Edge (Chromium), latest version
Deprecated: Microsoft Internet Explorer 11.0 is deprecated.
- Google Chrome, latest version: http://www.google.com/chrome
- Mozilla Firefox, latest version: http://www.mozilla.org/en-US/firefox/new/?from=getfirefox
- Microsoft Edge (Chromium): https://www.microsoft.com/en-us/edge
- Microsoft Internet Explorer 11: http://windows.microsoft.com/en-us/internet-explorer/download-ie
For information about the supported operating systems for each browser, contact the vendor of the browser you intend to use.
Updating supported browser versions
The list of supported web browser versions was known and tested at the time of release. However, new web browser versions may have been released since that time that are also supported but have not been subjected to testing. As a result, Experience Manager may display a 'browser version not supported' warning contrary to this list, or it may display no warning even though the browser version you use is not listed.
system.config file:
- Access the subfolder WebUI\WebRoot\Configuration of
%TRIDION_HOME%. - Open
system.configin a plain-text or XML editor. The<supportedbrowsers>section near the top of the file containsbrowserelements for supported browser versions. - To stop Tridion Sites from issuing a warning for an unsupported browser version, copy and paste an existing
browserelement for an earlier version and set the set thenameandregExpattributes to values that represent the supported version. - To make Tridion Sites issue a warning for a browser version that is no longer listed as supported, remove the
browserelement that has itsnameattribute set to the browser version you want to issue a warning for. - Save and close system.config.
- Restart IIS.