Adding comments

You can add case comments manually within any open case, or by replying directly to a case email notification. If you are responding via email, ensure that the subject line remains unchanged.

Procedure

  1. To add a comment manually within the case, log in to the SDL Customer Gateway.
  2. Navigate to the case via the My Support tab.
  3. From the Quick Actions menu select Add a Comment.
  4. Enter your comment in the pop-up box and click Submit.

Results

The Support Engineer is sent an email notification.

Your comment is displayed in the Communications tab at the bottom of the case page.