Adding comments
You can add case comments manually within any open case, or by replying directly to a case email notification. If you are responding via email, ensure that the subject line remains unchanged.
Procedure
- To add a comment manually within the case, log in to the SDL Customer Gateway.
- Navigate to the case via the My Support tab.
- From the Quick Actions menu select Add a Comment.
- Enter your comment in the pop-up box and click Submit.
Results
Your comment is displayed in the Communications tab at the bottom of the case page.