Closing a case

A case can be closed at any time.

Procedure

  1. Log on to the SDL Customer Gateway.
  2. Navigate to the case via the My Support tab.
  3. From the Quick Actions menu, select Close Case.
  4. Enter details into the Resolution box and click Close.

Results

Your case moves within My Support from the Open Cases tab to Closed Cases tab.
A closed case cannot be re-opened. If you encounter the issue again, log a new case.
Feedback Forms
Once a case is closed, a survey form is sent to you to complete if you wish to provide feedback regarding your experience with SDL Support.