Deactivating your product online for a single-user license

Deactivating your product returns the license to the SDL Activation Server.

Before you begin

To deactivate your product online, you need Internet access. If for some reason it cannot access the Activation Server, it will prompt you to perform an offline deactivation.

About this task

Deactivation is recommended if you plan to:

  • Move your license to another computer.
  • Reformat your computer and then install the SDL software on the same machine again.

Procedure

  1. Display the Product Activation dialog:
    • For SDL Trados Studio & SDL Passolo, go to Help > Product Activation.
    • For SDL Trados GroupShare, go to All Programs > SDL > SDL GroupShare [year] > SDL GroupShare [year] Product Activation
  2. Select Deactivate.
  3. A prompt is displayed asking if you want to deactivate your product. Select Yes.

    A message is displayed indicating that the deactivation was successful. The license has now been returned and can be activated again with a different installation of the software.