Troubleshooting

If you follow the license management guidelines, you should have no problems working with the Team Edition.

The following chapter describes how to deal with specific incidents.

Working with project backups

We generally recommend that you create regular backups of your project files. The number of license slots determines how many licensed translation bundles can be exported at the same time (for processing with the Translator Edition).

If you are working with an older backup copy of your project that was created prior to the export of any licensed translation bundles, you will not be able to import any such licensed translation bundles that were exported from a newer copy of the project.

What happens if a licensed translation bundle gets lost

You exported a translation bundle but the file was lost in the work process and there is no backup copy on your computer, nor on the translator's computer. In this case you will have to release the exported translation bundle in the Team Edition.

To release an exported translation bundle, please proceed as follows: Open the project and select one of the translation lists that you exported. Open the properties dialog by selecting String List Settings > Un-Export to undo the export. This also releases the license slot that was associated with the licensed translation bundle.

What if a project gets lost

The current version of a project file has been misplaced in the workflow, and there is no backup copy available. In this case you will have to release all the translation bundles exported from this project. Then you can generate the project again and use the alignment function to recover translations that have already been done.

The current version of a project file has been misplaced in the workflow, and there is only an older backup copy available. Open the backup copy of the project file and release any translation bundles that were only exported in the newer version of the project (i.e. the missing version).

To release an exported translation bundle, please proceed as follows: Select the command Organize export licenses from the Tools menu. This calls up the Organize export licenses dialog. Select the licenses you want to release, and click the Release license button.

In the Translation bundle field you can specify the file path of a translation bundle that is no longer associated with any project. You can also select the translation bundle using the file selection dialog.

Once you confirm your entries by clicking on OK, the license slot for the selected translation bundle is released.

Repeat this procedure for any translation bundles that are no longer associated with a project.

For further information, please refer to the Organize Export Licenses Dialog.

What if the computer is defective

Please unplug the copy protection device from the defective computer. Then install Passolo on another computer and connect the copy protection device with the new computer's USB or parallel interface. Once the installation of the current backup copies of your projects is complete, you can continue your work as usual.