Tracking e-mail opening (VBScript)

You can track if an e-mail recipient opened the e-mail message by inserting a special tag in the Page Template of an E-mail Page. This tag inserts a reference to a small image stored on the Web server.

About this task

When the recipient opens the e-mail, the recipient’s e-mail client retrieves the image, and Outbound E-mail registers the action.

Procedure

  1. To insert an opening tracking tag in an E-mail Page, access the Page Template of the E-mail Page.
  2. In the HTML-formatted part of the Page Template (that is, in the part of the Template delimited by OutboundEmail.GetHTMLStartTag() and OutboundEmail.GetHTMLEndTag()), insert the following line anywhere within the HTML <body> tag:
    <img src="[% WriteOut OutboundEmail.GetOpenTrackingURL() %]" alt="image" width="1" height="1">
  3. Save and close the Page Template.

What to do next

For information on installing and configuring Tracking, see Installing Tracking on Presentation Server.