Known issues

This section describes the known issues in the 2011 SP1 release of Online Marketing Explorer.

Aggregation Data Service doesn't work with SAML authentication
Problem: The Aggregation Data Service does not support SAML authentication.
Solution: Use a different supported authentication type, for example: Windows, LDAP, or SSO.
Exporting PDF Reports in Japanese
Problem: Japanese characters are displayed incorrectly in a report exported as a PDF.
Solution: Make sure you have Arial Unicode MS font installed on the machine where Online Marketing Explorer is installed. The font is distributed with all versions of MS Office and is also available separately at: http://www.microsoft.com/typography/fonts/font.aspx?fmid=1081.
Online Marketing Dashboard error handling
Problem: When an error occurs on the Content Manager Server, an unhelpful Internal Server Error message appears on the Online Marketing Dashboard.
Solution: To discover the problem of the Online Marketing Dashboard, check the Event Log or Aggregation Framework log files.
Password of tcmAdministratorUser does not accept some non-latin passwords
Problem: The password for the tcmAdministratorUser in the Tridion.Aggregation.config file does not accept non-latin passwords which contain 16-bit encoded characters such as may occur in Japanese and Arabic.
Solution: You can only use 8-bit encoded characters in passwords.
Sunday is used as the first day of the week
Problem: In the Online Marketing Explorer dashboard you cannot configure the first day of the week which is set as standard as a Sunday; in many countries, the first day of the week is a Monday.
Online Marketing Explorer Schemas imported using Content Porter are not recognized
Problem: You cannot import Online Marketing Explorer Schemas using Content Porter.
Identical records possible in TRACKING_ITEMS database table
Problem: In a scale-out scenario, where you have more than one Synchronization Servers pointing to one Tracking database, a situation can arise where you have the same records in the TRACKING_ITEMS database table. This occurs if the Aggregation Framework pushes a list of items through a first Sync Server and a second Sync Server more-or-less simultaneously.
Solution: The situation has no negative effects on the working of the system or fault tolerance.
Installer log file contains error message after valid installation
Problem: The installer log file contains error message after a valid installation.
Calling custom action CampaigningCustomActions!CampaigningCustomActions.InitializePropertiesCustomActions.InitializeProperties
Begin InitializeProperties InitializeProperties.ReadServicesWebConfig: Could not find a part
				of the path 'C:\Program Files
				(x86)\Tridion\OnlineMarketing\web\Services\web.config'.  
Solution: You can ignore the error messages.
Cannot run password encryption tool
Problem: If the administration user who installs Online Marketing Explorer is a different user to the one installed SDL Tridion, you cannot encrypt/decrypt passwords using the password encryption command line tool.
Solution: Use the ASP.NET IIS Registration tool to assign the necessary permissions to this user:
aspnet_regiis -pa "TridionRsaKeyContainer" "DOMAIN\USERNAME"
Application Pool set incorrectly
Problem: If the administration user who installs Online Marketing Explorer is a different user to the one installed SDL Tridion, the Online Marketing Explorer Application Pool is set incorrectly to DefaultAppPool Application Pool.
Solution: After installation, set the Application Pool used by the Online Marketing Explorer Web application to use the SDL Tridion 2011 Application Pool.
Browsers running in 64-bit mode
Problem: Online Marketing Explorer is built using Microsoft Silverlight which cannot be used in browsers running in 64-bit mode. For more information, see http://www.microsoft.com/getsilverlight/get-started/install/default.aspx?reason=64bit&v=4.0.50401.0
Mousewheel is not supported on MacOS
Problem: Mousewheel is not supported on MacOS. For more information, see http://msdn.microsoft.com/en-us/library/dd759034(VS.95).aspx#platform_dependencies
Only Windows shortcuts are supported
Problem: Users of MacOS cannot perform some actions which are performed using special MacOS keyboard buttons such as cmd, for example copy-and-paste (cmd+c and cmd+v).
Tracking of linked binary files
Binary files (Multimedia Components) embedded directly on a Page or included as a Asset in an Initiative are tracked. However, binary files embedded as links (Component Links or Multimedia Component Links) are not tracked.
Reporting security
Reporting does not take into account Content Manager security when generating statistics. A user can select to include in a Report data on Initiatives in Child Publications when they do not have access to these Publications.
Initiative tracking data is not cleaned up on delete if Aggregation Service is turned off
Problem: Aggregated data is cleaned up when the corresponding Initiative is deleted from the Content Manager. However, if a user deletes an Initiative while the Aggregation Service is turned off, aggregated data remains in the database.
Solution: To clean up such aggregated data, a database administrator needs to execute the CLEAN_INITIATIVE_DATA stored procedure and set the @iINITIATIVE_ITEMID parameter to the ID of the deleted Initiative (the ItemId part in Initiative TCM URI tcm:PubId-ItemId).
Changing of winter/summer time not taken into account
Initiative date and time settings do not take into account the clocks going backwards or forwards (winter/summer time).
Initiatives icon in Content Manager Explorer
In some item lists in the Content Manager Explorer an Initiative is displayed as a normal Component and there is no option to open it in Online Marketing Explorer.
Synchronization error
Problem: Synchronizing large amounts of data, for example 60,000 records with a common SESSION_ID, leads to a java.lang.OutOfMemoryError: Java heap space error occurring (as, for example, would be the case in a DDOS attack on the Web site).
Solution: Remove such data from the Tracking database.
Page preview
Problem: When you preview a Page that uses the Page Tracking Template Building Block, you see a tracking TCDL tag after the dynamic Component Presentation.
Solution: The TCDL appears in preview mode only and has no further negative consequences.