Entitlements and licensing

The entitlements feature ensures that you are able to access the product features for which you have purchased a license.

The management of licenses and your product entitlements is controlled through your unique customer ID. This single ID determines which modules and features of a Tridion Sites environment will be available to system users based on your license agreement with RWS. A Tridion Sites environment consists of Content Manager software components and Content Delivery software components.

If you have a Tridion Sites implementation that consists of multiple environments (that is, multiple sets of Content Manager and Content Delivery components), such as in a DTAP setup, you will also need multiple customer IDs, one for each environment.

Tridion Sites checks your entitlements by connecting to the entitlement management system. When a Tridion Sites service is found to have no valid license (either because it's disabled or because it has expired), the service will be stopped, and an error with the cause will be logged.