Upgrade your Content Manager environment

In this stage, you will upgrade all your Content Manager environment(s), first upgrading the Content Manager databases and then gradually upgrading the individual application servers.

Before you begin

If you are upgrading from SDL Tridion Sites 9.1 or SDL Tridion Sites 9.5, you must first install a hotfix for your Content Deployer to ensure that any non-upgraded delivery and presentation environments will continue to work with your upgraded Content Manager environments. Any cumulative hotfix made available after 4 June 2021 contains the hotfix package you need. The hotfix package you require depends on the version from which you are upgrading:
Version from which you are upgradingHotfix package
Tridion Sites 9.1CD_11.1.0_24715.zip
Tridion Sites 9.5CD_11.5.0_24715.zip

About this task

If you are running Content Manager for Tridion Sites 9.6, you can perform a rolling upgrade to Content Manager for Tridion Sites 10.

As of Tridion Sites 10, the following product-wide features are discontinued:
  • Audience Manager
  • User Generated Content (UGC)
  • Outbound E-mail
  • Monitoring

After you have upgraded your Content Manager environment as described in this topic, these features will effectively become unusable on the Content Delivery side. If you currently use one or more of these features, and if you want to perform a staged upgrade, be sure to inform your users of this fact after performing the steps below.

Procedure

  1. Upgrade your Content Manager databases:
    • Content Manager database
    • Topology Manager database
    • Translation Manager database (if using)
  2. Keep running all existing instances of the Content Manager server-side components (your Tridion Sites 9.6 version) with the upgraded databases.
  3. Check that you can still do the following from the non-upgraded Content Manager application servers:
    • The old Content Manager server-side software continues to work normally with the newly upgraded databases.
    • You can still publish to the existing delivery and presentation environments, which are not yet upgraded.
  4. Complete the upgrade of the Content Manager server. Follow the all instructions in the normal upgrade documentation, but note the following specific steps:
    1. When the installer presents the option, select Enable Access Management and provide URL of your installed Access Management Service.
    2. If you have installed the Add-ons feature, select Enable Add-on Service, and provide the following details:
      • URL to the service
      • Client ID and Client Secret, as they are configured in Access Management for the Add-ons Service API service account.
  5. After each Content Manager upgrade, check that things still work properly, including things like the following:
    • Log in to Content Manager Explorer with the Administrator account.
    • Check that the upgraded (or new) server-side component can connect to the relevant upgraded Content Manager database.
    • Check that the upgraded Content Manager can publish to the old delivery and presentation environments.
  6. Repeat steps 4 and 5 until all of your Content Manager server-side software has been upgraded or replaced.

What to do next

Your entire Content Manager environment is now up to date and you can go on to the next step in staged upgrade process, Content Delivery.