Troubleshooting encoding issues

A series of steps that you need to check if you still encounter encoding-related issues after upgrading to the latest version of WorldServer.

About this task

The information in this topic applies only to the following WorldServer versions: 11.3.3 and later.

Procedure

  1. Make sure that you are using the Tomcat version delivered as part of the WorldServer distribution kit.
  2. Go to <tomcat-home>/conf and open the server.xml file with a text editor.
  3. Check whether the URIEncoding property is configured:
    • If it is not configured, do not configure it.
    • If it is configured, set it to UTF-8, which is its default value.
    For more information about the URIEncoding property, see the Tomcat documentation.
  4. Verify the encoding of your locales.
    1. Log in to WorldServer and go to Management > Business Rule Linkage > Locales.
    2. Set the default encoding to UTF-8 for each locale that uses special characters.
  5. Verify the encoding of your AIS paths.
    1. Log in to WorldServer and go to Management > Asset Interface System > View and Change Properties.
    2. Select the Encoding check box, and then select Update Columns.
    3. Select Change next to each path whose content uses special characters and set the encoding (Set value explicitly for this asset) to UTF-8.