Server Logs

Content Manager relies on third party software products such as Microsoft Server, Microsoft SQLServer, Oracle RDBMs, Java Runtime Environment, DITA-OpenToolkit, AntennaHouse XSLFormatter, and so on, which generate log files that are stored on the server.

Microsoft Windows logs

Applications and operating system components often make use of the Event Viewer. Event viewer is centralized log service to report events that have taken place such as a failure to start a component or complete an action.

To open Event Viewer: Settings > Control Panel > Administrative Tools > Event Viewer

Content Manager COM+ logs

Typically, all components write to the log file specified in registry entry FileName or LogFile of the given application/TriDKApp name. When no application/TriDKApp name was provided for example, because the application is not yet initialized, the Core entry is used.

Log files are named using the following format: InfoShareAuthor_yyyy_mm_dd.log (for example, InfoShareAuthor_2008_01_26.log).

New log files are generated daily. When a log file exceeds 10MB, a new log file is generated and a time stamp is added to the original log file: e.g. InfoShareAuthor_2008_01_26_20_52_25.log.

Used byInitializedLocation defined inCan cleanTypical location
COM+ 'Trisoft-InfoShare-Author' (dllhost.exe)
NoHKLM\SOFTWARE\Wow6432Node\Trisoft\TriDK\FileNameYesC:\InfoShare\DataCore\Logs\TriDK.log
YesHKLM\SOFTWARE\Wow6432Node\Trisoft\TriDK\TriDKApp\InfoShareAuthor\LogFileYesC:\InfoShare\Data\Logs\InfoShareAuthor.log
cscript.exe C:\InfoShare\App\Utilities\PublishingService\Tools\Publish.wsf
N/AConsoleN/A 

Content Manager .NET component logging

The following .NET components are driven through the NLog logging library and are configured with the NLog.config file located next the to hosting process.
ApplicationIs NLogTypical Configuration PathInitializedTypical Log File Path
Crawler.exeYesC:\InfoShare\App\Crawler\Bin\NLog.configN/AC:\InfoShare\Data\Logs\InfoShareBuilders_pid2944_20130607.log
TrisoftSolrLucene.exeYesC:\InfoShare\App\TrisoftSolrLucene\Bin\NLog.configN/AC:\InfoShare\Data\Logs\TrisoftSolrLucene_pid7884.log
BackgroundTask.exe

YesC:\InfoShare\App\BackgroundTask\Bin\NLog.configN/AC:\InfoShare\Data\Logs\BackgroundTask_20140527.log
C:\InfoShare\Data\Logs\BackgroundTask_Execution_20140527.log
BackgroundTaskIso.exeYesC:\InfoShare\App\BackgroundTask\Bin\NLog.configN/AC:\InfoShare\Data\Logs\BackgroundTask_20140527.log
C:\InfoShare\Data\Logs\BackgroundTask_Execution_20140527.log
Trisoft.InfoShare.WebYesC:\InfoShare\Web\Author\Asp\NLog.configN/AC:\InfoShare\Data\Logs\Trisoft.InfoShare.Web_2013_06_17.log
ISHWSYesC:\InfoShare\Web\InfoShareWS\NLog.configN/AC:\InfoShare\Data\Logs\InfoShareWS_20130617.log
PublishResultYesC:\InfoShare\App\Utilities\PublishResult\NLog.configN/AC:\InfoShare\Data\Logs\PublishResult_pid2944_20130607.log
ISHSTSYesC:\InfoShare\Web\InfoShareSTS\NLog.configN/AC:\InfoShare\Data\Logs\InfoShareSTS_20130617.log
TranslationBuilderYesC:\InfoShare\App\TranslationBuilder\Bin\NLog.configN/AC:\InfoShare\Data\Logs\TranslationBuilder_pid7276_20130617.log
TranslationOrganizerYesC:\InfoShare\App\TranslationOrganizer\Bin\NLog.configN/AC:\InfoShare\Data\Logs\TranslationOrganizer_pid5416_20130617.log
SynchronizeToLiveContentYesC:\InfoShare\App\Utilities\SynchronizeToLiveContent\NLog.configN/AC:\InfoShare\Data\Logs\SynchronizeToLiveContent_20130617.log
PublishServiceYesC:\InfoShare\App\Utilities\PublishingService\Tools\NLog.configN/AC:\InfoShare\Data\Logs\FeedSDLLiveContent_20130617.log
ISHCMYesC:\InfoShare\AppCore\Common\Configuration\NLog.configNoC:\InfoShare\DataCore\Logs\InfoshareAuthorApp_20130607.log
YesC:\InfoShare\Data\Logs\InfoshareAuthorApp_20130607.log
InstallTool.exeNoInstallTool.exe.config::DefaultInstallToolLogN/A.\InstallTool.log
DBUpgradeTool.exe NoC:\InfoShare\App\Setup\DBUpgradeTool\DBUpgradeTool.exe.config::DefaultDBUpgradeToolLogN/A.\DBUpgradeTool.log