Deactivating your product offline with a single-user license
To deactivate your product when you have no Internet connection, you need to use another computer with Internet access to the SDL Account website to return the deactivation certificate.
Procedure
- Obtain deactivation authorization:
- Use a computer that can access the Internet and log into your SDL Account.
- Select the Licenses link.
- Select the Can't deactivate online? - Deactivate offline link next to the product key you want to deactivate.
- Follow the instructions to obtain a deactivation authorization for your SDL product.
- Copy the deactivation authorization.
- Generate deactivation certificate:
- Complete deactivation:
- Switch to the computer that can access the Internet and log into your SDL Account.
- Select the Licenses link.
- Select the Can't deactivate online? - Deactivate offline link next to the product key you want to deactivate.
- Follow the instructions and return the deactivation certificate to complete the deactivation process. With the license returned, you can now activate it again with a different installation of the software.
- Confirm deactivation: