Deactivating your product offline with a single-user license

To deactivate your product when you have no Internet connection, you need to use another computer with Internet access to the SDL Account website to return the deactivation certificate.

Procedure

  1. Obtain deactivation authorization:
    1. Use a computer that can access the Internet and log into your SDL Account.
    2. Select the Licenses link.
    3. Select the Can't deactivate online? - Deactivate offline link next to the product key you want to deactivate.
    4. Follow the instructions to obtain a deactivation authorization for your SDL product.
    5. Copy the deactivation authorization.
  2. Generate deactivation certificate:
    1. Display the Product Activation dialog:
      • For SDL Trados Studio & SDL Passolo, go to Help > Product Activation.
      • For SDL Trados GroupShare, go to All Programs > SDL > SDL GroupShare [year] > SDL GroupShare [year] Product Activation.
    2. In the Product Activation dialog, select the Deactivate offline link.
    3. In the Offline Deactivation page, paste the deactivation authorization into the Deactivation authorization text box.
    4. Select Generate Certificate to generate the deactivation certificate.
    5. Copy the deactivation certificate.
  3. Complete deactivation:
    1. Switch to the computer that can access the Internet and log into your SDL Account.
    2. Select the Licenses link.
    3. Select the Can't deactivate online? - Deactivate offline link next to the product key you want to deactivate.
    4. Follow the instructions and return the deactivation certificate to complete the deactivation process. With the license returned, you can now activate it again with a different installation of the software.
  4. Confirm deactivation:
    1. Back on the computer with the SDL application, check the I have returned the deactivation certificate to SDL option.
    2. Select the Confirm button to close the dialog.