Configuring confirmation e-mail defaults

In the <PresentationSide> section of the configuration file OutboundEmail.xml, configure <ConfirmationEmailDefaults> sections to specify the default e-mails sent to subscribers when they confirm, subscribe, change their profile, or unsubscribe from a Mailing. The defaults are used if no <ConfirmationEmail> elements are defined.

Procedure

  1. Open OutboundEmail.xml located by default in the config subdirectory of your Content Manager root location in a plain-text editor or XML editor.
  2. Locate the <ConfirmationEmailDefaults> section, for example:
    
    <PresentationSide>
        ...
    <ConfirmationEmailDefaults type="Subscribe">
          <Subject>Please confirm your subscription</Subject>
          <SenderName>Sender</SenderName>
          <SenderAddress>sender@localhost</SenderAddress>
          <ReplyAddress>sender@localhost</ReplyAddress>
          <RequireAllFields>false</RequireAllFields>
        </ConfirmationEmailDefaults>
        <ConfirmationEmailDefaults type="OptedIn">
          <Subject>Your subscription has been confirmed</Subject>
          <SenderName>Sender</SenderName>
          <SenderAddress>sender@localhost</SenderAddress>
          <ReplyAddress>sender@localhost</ReplyAddress>
          <RequireAllFields>false</RequireAllFields>
        </ConfirmationEmailDefaults>
        <ConfirmationEmailDefaults type="ChangeProfile">
          <Subject>Your profile has been updated</Subject>
          <SenderName>Sender</SenderName>
          <SenderAddress>sender@localhost</SenderAddress>
          <ReplyAddress>sender@localhost</ReplyAddress>
          <RequireAllFields>false</RequireAllFields>
        </ConfirmationEmailDefaults>
        <ConfirmationEmailDefaults type="Unsubscribe">
          <Subject>You have been unsubscribed</Subject>
          <SenderName>Sender</SenderName>
          <SenderAddress>sender@localhost</SenderAddress>
          <ReplyAddress>sender@localhost</ReplyAddress>
          <RequireAllFields>false</RequireAllFields>
        </ConfirmationEmailDefaults>
        ...
      </PresentationSide>
    
  3. Specify a value for the type attribute for the <ConfirmationEmailDefaults> section from one of the following:
    • Subscribe
    • OptedIn
    • ChangeProfile
    • Unsubscribe

    Specify the following settings:

    ElementDescription
    SubjectThe subject title of the e-mail message sent when the user has confirmed, subscribed, changed their profile, or unsubscribed from a Mailing.
    SenderNameThe name of the sender as you want it to appear in the confirmation e-mail message.
    SenderAddressThe e-mail address of the sender as you want it to appear in the confirmation e-mail message.
    ReplyAddressThe reply-to e-mail address as you want it to appear in the confirmation e-mail message.
    RequireAllFieldsSet to true to if you want the e-mail to be sent only if all Merge Fields can be resolved.
  4. Save and close OutboundEmail.xml.