Known issues in Audience Manager and Outbound E-mail

The following list describes issues that are known to exist in Audience Manager and Outbound E-mail.

Maximum open cursors exceeded (JNDI only, and possibly only WebSphere)
Problem: 'ORA-01000 Maximum open cursors exceeded' is regularly thrown by Audience Manager on the presentation side because ResultSets are not explicitly closed. According to the JavaDoc for ResultSet:: it isn't necessary, although this seems to be only true when not using JNDI; when using JNDI it will leave the cursors open.
Solution: Referring to the Oracle documentation, increase the number of allowed cursors or, if you run into problems, do not use JNDI.
Cannot set number fields to a fixed value during import in Internet Explorer 8
Problem: When importing Contacts into an Address Book using Internet Explorer 8, you cannot override integers using the [Set to a fixed value] option.
Solution: Use Firefox or Safari to import Contacts, or specify the fixed value in the appropriate column in the import file.
Unable to move contacts in Internet Explorer 7, or in Internet Explorer 8 Compatibility View
Problem: When you try to move Contacts in Internet Explorer 7, or in Internet Explorer 8 running in Compatibility View, you will see a blank dialog.
Solution: To move Contacts in Internet Explorer 8, you need to run the Content Manager Explorer in normal mode. You cannot move Contacts using Internet Explorer 7; you need to use a different browser.
Enforcing of the maximum length of Extended Detail Fields
Problem: Audience Manager does not enforce the maximum length of Extended Detail Fields, so when saving a Contact with data exceeding 255 characters a database exception is thrown.
Solution: Make sure the maximum field length of extended details does not exceed 255 characters.
"ContactDoesNotExist" exception is always logged
Problem: The "ContactDoesNotExist" exception is always logged and cannot be caught in .NET. Therefore, on busy Web sites where many people are continuously forgetting their login details, your log file will fill up with "ContactDoesNotExist" error messages.
Open database connection warning when upgrading Audience Manager database
Problem: When you run the SDL Tridion Database Manager to upgrade your Audience Manager you get an open database connection warning even when there are no open connections.
Solution: If you get the warning, check for open connections. If there are no open connections, you can ignore the warning.