Tracking e-mail opening

You can track if an e-mail recipient opened the e-mail message by inserting the @@OutboundEmail_OpenTracking@@ Dreamweaver templating method (anywhere in the <body> element). The method inserts a reference to a small image stored on the Web server. When the recipient opens the e-mail, the recipient’s e-mail client retrieves the image, and Outbound E-mail registers the action.

You configure the image used to track e-mail opening in the cd_audience_manager.xml file:

<Email>
  <OpenImage>MailOpened.gif</OpenImage>
</Email>

For information on installing and configuring Tracking, see Installing Tracking on Presentation Server.