Experience Manager client prerequisites
This topic lists the required and supported software for the Experience Manager client. The prerequisites are the same as for Content Manager Explorer.
Recommended prerequisites
SDL recommends the following set of prerequisites for Experience Manager:
| Prerequisite | Recommended product release |
|---|---|
| Operating system | Microsoft Windows 8.1 (x86 or x64), or Apple ® Mac OS X 10.9 Mavericks |
| Internet browser | Microsoft Internet Explorer 11.0, or Safari 7.0 for the Mac (if using Mac OS X) |
Operating system languages
The operating system on which the Experience Manager runs must be in one of the following languages:
- US English
- French
- German
- Spanish
- Dutch
- Japanese
Operating system versions and editions
Supported:
| OS Version | Service pack | Architecture |
|---|---|---|
| Windows 8.1 | n/a | x86 |
| Windows 8.1 | n/a | x64 |
| Windows 7 | SP1 | x86 |
| Windows 7 | SP1 | x64 |
| Windows Server 2012 R2 | n/a | x64 |
| Windows Server 2008 R2 | SP1 | x64 |
| Apple ® Mac OS X 10.9 Mavericks | n/a | n/a |
| OS Version | Service pack | Architecture |
|---|---|---|
| Windows 8 | n/a | x86 |
| Windows 8 | n/a | x64 |
| Windows Server 2012 | n/a | x64 |
| Apple ® Mac OS X 10.7 Lion | n/a | n/a |
| Apple ® Mac OS X 10.8 Mountain Lion | n/a | n/a |
You can download Service Pack 1 for Windows 2008 R2 from the following location: http://www.microsoft.com/download/en/details.aspx?id=5842
As a general rule, ensure that the latest updates are installed on your Microsoft Windows operating system.
You can download Mac OS X 10.8 Mountain Lion from this location: http://www.apple.com/macosx/
Web browser
Supported:
- Internet Explorer 11.0
- Internet Explorer 10.0
- Safari 7.0 for the Mac
- Google Chrome, latest version
- Mozilla Firefox, latest version
- Internet Explorer 9.0
- Safari 6.1 for the Mac
- Safari 6.0 for the Mac
- Microsoft Internet Explorer 10: http://windows.microsoft.com/en-us/internet-explorer/download-ie
- Microsoft Internet Explorer 9: http://windows.microsoft.com/en-us/internet-explorer/downloads/ie-9/worldwide-languages
- Mozilla Firefox, latest version: http://www.mozilla.org/en-US/firefox/new/?from=getfirefox
- Google Chrome, latest version: http://www.google.com/chrome
For information about the supported operating systems for each browser, contact the vendor of the browser you intend to use.
Updating supported browser versions
The list of supported Web browser versions was known and tested at the time of release. However, new Web browser versions may have been released since that time that are also supported but have not been subjected to testing. As a result, the Content Manager Explorer may display a 'browser version not supported' warning contrary to this list, or it may display no warning even though the browser version you use is not listed.
To change the response to a specific browser version, configure the system.config file:
- Access the subfolder WebUI\WebRoot\Configuration of
%TRIDION_HOME%(defaults to C:\Program Files (x86)\Tridion\). - Open
system.configin a plain-text or XML editor. The<supportedbrowsers>section near the top of the file containsbrowserelements for supported browser versions. - To stop SDL Tridion from issuing a warning for an unsupported browser version, copy and paste an existing
browserelement for an earlier version and set the set thenameandregExpattributes to values that represent the supported version. - To make SDL Tridion issue a warning for a browser version that is no longer listed as supported, remove the
browserelement that has itsnameattribute set to the browser version you want to issue a warning for. - Save and close system.config.
- Restart IIS.