To use a log file most effectively, it is important that the log file only contains the information or steps necessary to reproduce the problem.
Procedure
- Navigate to the folder that contains the log file.
- Rename the most recent log file.
- Repeat the steps needed to reproduce the problem. Since all actions from all users are logged in the same log file, this needs to be done as quickly as possible.
A new log file is generated which contains logging for steps needed to reproduce the problem.
- Move the file to a subfolder or rename it by adding a bug tracker number or a short description of what you reproduced.
Results
Tip: If the system is used quite intensively by multiple users, try to do this during a time when activity is low (for instance, lunch or in the evening).
Note: Before repeating the steps, make sure that the log file will contain all necessary information by checking that the following registry settings contain the value
ALL:
- HKLM\SOFTWARE\Wow6432Node\Trisoft\TriDK\TriDKApp\InfoShareAuthor\LogLevel
- HKLM\SOFTWARE\Wow6432Node\Trisoft\TriDK\TriDKApp\InfoShareAuthor\LogLayer